FAQ

❓ What is the server shop? The server shop offers ranks, crate keys, cosmetics, and other perks that help support the server's development and monthly expenses. ❓ Are purchases required to play? No. Everyone can enjoy the server for free. Shop purchases are optional and help keep the server running. ❓ Where does the money go? Funds are used to cover hosting, storage, development, artwork, plugins, and other server-related expenses. ❓ How do I receive my purchase? Most purchases are delivered automatically after payment is completed. If your items do not arrive, contact staff with proof of purchase. ❓ How long does delivery take? Purchases are usually delivered within a few minutes, though payment processing times may vary. ❓ Can I get a refund? All purchases are generally considered final. Please review items carefully before completing your purchase. ❓ What are Crate Keys? Crate Keys are special items used to open crates and obtain various rewards, including cosmetics, currency, and rare items. ❓ Are shop items pay-to-win? The shop is designed to support the server while maintaining a fair experience for all players. ❓ What happens when the monthly goal is reached? When the monthly server cost goal reaches 100%, FREE Crate Keys are distributed to online players as a community reward. ❓ I purchased something but didn't receive it. Please contact staff and provide: • Minecraft Username • Purchase Receipt/Transaction ID • Item Purchased • Approximate Purchase Time ❓ Is my payment information stored by the server? No. Payments are processed securely by the payment provider. The server does not have access to your payment details.